Refund and Cancellation Policy

Last updated 28 September 2026.

Cancel any time

Open Manage subscription (or “Manage subscription” on the Pro licence screen in WordPress) and cancel in Stripe’s customer portal. Your subscription will not renew. Pro keeps working until the end of the monthly or annual period you have already paid for, and you will not be charged again.

The 14-day right to cancel (consumers)

If you buy as a consumer you normally have 14 days to cancel a contract for digital content. Before paying, you ask for Tarestack Pro to be supplied immediately and acknowledge that you lose that right once your licence key is shown, which happens straight after payment. If you paid but the key was never shown to you, you keep the right: email us within 14 days and we will refund you in full.

When we give refunds

• You were charged twice for the same period, or charged after your cancellation took effect.
• Tarestack Pro does not work as described and we cannot fix it within a reasonable time. Consumers also have the remedies in the Consumer Rights Act 2015. Businesses get a refund of the fee for the current period.
• We end the service for our own convenience: we refund the unused part of a prepaid period.
• Anywhere else the law requires it.

Otherwise we do not refund part-used monthly or annual periods.

How to ask

Email support@tarestack.co.uk with the invoice number from Stripe’s receipt. Refunds go back to the card or payment method you used, through Stripe; banks usually show them within 5 to 10 working days.

The free plugin

The free Tarestack plugin costs nothing, so there is nothing to refund.